What’s Different?

Safely Visit the Museum

As of June 1, 2020 (members) and June 2 (general public), we welcome guests to visit the National WWI Museum and Memorial. Your visit will be different due to the spread of COVID-19, but safety is our top priority for our guests, staff and volunteers. In conjunction with guidelines provided by health agencies at the local, state and federal level, the Museum and Memorial has adjusted its operations to provide a safe opportunity to visit America’s official WWI Museum and Memorial.






What Is Different?


Hours

  • The Museum is open from 10 a.m. – 5 p.m. daily through Labor Day (and closed on Mondays after Labor Day). Each day offers two sessions: Session 1 (10 a.m. – 1 p.m.) or Session 2 (2‑5 p.m.).

Visitor Experience

  • In accordance with city regulations, the Museum cannot operate at full occupancy during the outbreak
  • Each day, guests may purchase tickets for one of two sessions:
    Session 1 (10 a.m. – 1 p.m.) or Session 2 (2-5 p.m.)
  • Guests will need to leave the interior of the Museum by the conclusion of their session time, but are welcome to enjoy the exterior grounds as long as they like
  • Guests who purchased tickets in advance may arrive at any time during their session
  • Guests will be unable to enter the Museum prior to the start time of their session
  • Guided public tours are unavailable

Purchasing Tickets

  • Guests are strongly encouraged to purchase tickets online in advance to guarantee entrance due to city regulations on occupancy levels
  • Guests who wish to purchase tickets in person are welcome to call the Museum at 816.888.8100 to determine if occupancy levels have been reached. However, we cannot guarantee occupancy levels will not be reached between the time of contact and your arrival time.

Galleries/Spaces

  • The Main Gallery, Exhibit Hall, Memory Hall and Wylie Gallery are open for guests to enjoy
  • The Liberty Memorial Tower, the Edward Jones Research Center and the Ellis Gallery are unavailable
  • Interactive elements that require touching of items, such as touchscreen displays, have been modified or are unavailable

Cleanliness

  • Increased frequency of cleaning using CDC-rated and disposable products throughout the day
  • Hand sanitizing stations available throughout the complex
  • Adoption of “no-touch” measures such as hands-free door openers and touch-free waste containers where possible
  • Staff and volunteers wearing masks at all times in public spaces
  • Installation of plexiglass in areas where transactions occur
  • Staff/volunteers are required to remain home in the event of illness

Guest Amenities

  • Complimentary wheelchairs and scooters are unavailable
  • Water fountains are unavailable
  • Elevators are available for ADA accessibility only
  • Checking of coats, backpacks, luggage, etc. is unavailable
  • Audioguides are available, but without headphones (guests may use their own)

Over There Café

  • An abbreviated menu of boxed items is available
  • Seating in the Café will be limited and available on a first-come, first-serve basis in accordance with city regulations
  • Self-serve beverages stations are unavailable



Frequently Asked Questions


Why are parts of the Museum closed?

There are elements of the Museum and Memorial that are not accessible in conjunction with maintaining guidelines for social distancing, such as the Liberty Memorial Tower. When public health officials determine that social distancing is no longer necessary, we will reopen these elements.

Why do you have only two times when I can visit every day?

Due to city regulations on occupancy levels, we are only able to have a small fraction of guests in our space at any time. Most visitors spend between 2-3 hours in the Museum. Because of that, we wanted to create two separate times when guests could visit so that the largest number of guests would be able to experience America’s official WWI Museum and Memorial. Additionally, having two sessions with a gap between them allows for enhanced cleaning.

Do I need to buy my ticket online in advance?

No, but we would strongly encourage you to purchase tickets in advance. By purchasing your tickets in advance, you will guarantee the ability to visit on your preferred date/time. Because the Museum is subject to lower occupancy levels due to city regulations, it’s possible we will reach our maximum occupancy at any time. When that occurs, we be unable to allow additional visitors into the Museum.

I bought a ticket in advance online – do I need to wait in line to get a ticket?

No! When buying a ticket online, you will receive an email confirmation with your ticket. You can skip the line and simply show an attendant your ticket on a mobile device or print your ticket at home and bring it with you. You will also have your own entrance for faster admission into the Museum.

I’m a member of the Museum, can I still visit?

Absolutely! Like all guests, we would strongly encourage you to order your complimentary and guest tickets in advance to guarantee your preferred date/time to visit.

Are you still accepting cash?

We do accept cash, though we prefer credit cards MasterCard, Visa, American Express and Discover. We also accept organizational checks for event rentals and group tours.

Do I need to wear a mask or gloves when I visit?

Our staff and volunteers will wear masks in all public spaces and members of our team who will be providing items to guests such as visitor guides, change for cash payments, etc. will wear gloves. We would encourage all guests to take preventative measures to ensure the well-being of other guests, but wearing masks or gloves is not required.

Are you still doing programs?

Yes! We have many upcoming programs on a range of interesting topics. Learn more here.

Are you still doing event rentals?

Yes! We have event spaces to accommodate a wide variety of events. Learn more here.

Are you still scheduling school tours/field trips?

Yes! Nearly 20,000 students from across the country visit America’s official WWI Museum and Memorial every year and we’d love to see you. Learn more here.

I’m not comfortable visiting at this time, is there something I can do to help?

Absolutely! Despite our Congressional designation as America’s official WWI Museum and Memorial, we do not receive any federal funding. And, after being closed for nearly three months in 2020 and then operating with reduced occupancy restrictions, we will endure a shortfall of millions of dollars.

If you’re able, we’d love for you to become a member, provide a donation or participate in our Walk of Honor commemoration program. The lessons of World War I are as applicable now as they’ve ever been, so we thank you for your support in helping us share the story of how the Great War changed everything and why it matters.