Frequently Asked Questions at the Museum and Memorial
Where is the front entrance located?
The front entrance is located on the South side of the complex. Look for bronze doors at the bottom of the ramps by the fountain. The bronze doors are located directly under etched lettering with the National WWI Museum and Memorial’s name.
Are There Clothing Requirements?
All visitors must wear shirts and shoes at all times when inside any buildings on the Museum and Memorial complex, including the Liberty Memorial Tower.
DO I NEED TO WEAR A MASK WHEN I VISIT?
Masks will again be required for all staff and visitors ages 5 and older in indoors spaces beginning Monday, Aug. 2, 2021, regardless of vaccination status due to recent executive order from the City of Kansas City. For those with medical exemptions, full face shields are available at the Ticketing Counter. Learn more
What is the Photography Policy of the Museum and Memorial?
Photography is generally allowed in all areas of the Museum and Memorial except for the films or where otherwise noted. Tripods, selfie sticks and standalone lighting are not allowed inside the Museum. Electronic devices are not permitted to record any of the films or audio in the Reflection Rooms. Drones are allowed on the exterior grounds of the Museum and Memorial, but drone operators must be licensed as required by the FAA and must inform the proper authorities as appropriate about operational plans. All commercial photography/filming must be approved in advance. For complete guidelines, visit our Policies and Permits page.
Can I visit the top of the Tower?
Yes, tickets for admission are available when the Tower is open. The Liberty Memorial Tower has a 217-foot-high, open-air observation deck. To reach the top of the Tower, guests ride an elevator and climb 45 steps. Like the Museum, tripods and standalone lighting equipment are not allowed. Backpacks and bags larger than a purse are not allowed in the Tower at any time. While there is no prohibition of these items, the Museum and Memorial recommends that they not be carried into the galleries and reserves the right to not allow a bag or backpack. All bags and backpacks may be checked at no charge at Guest Services near the main entrance. All parcels brought into the building are subject to search at any time.
Is there an ATM on property?
Yes, there is an ATM located outside the entrance to the Museum Store. We also accept cash, travelers checks, organizational checks and MasterCard, Visa, American Express and Discover.
Can I purchase tickets in advance?
Yes, you may purchase tickets here.
Does the Museum and Memorial donate tickets to non-profit groups?
Non-profit groups seeking ticket donations for auctions, drawings, etc., should submit their requests in writing to the Museum Store at email@example.com.
Are strollers permitted?
Yes, strollers are permitted everywhere except for the Liberty Memorial Tower.
Are Animals Allowed Inside?
The Museum and Memorial welcomes service dogs and miniature horses in their roles as service animals. All other pets are prohibited from being inside any buildings on the Museum and Memorial complex, including the Liberty Memorial Tower. Pets are allowed on the exterior grounds, but should be under the control of their owner, who has full responsibility for the actions of the animal. Pets should not be left inside vehicles on the property. If a pet is left in a vehicle, Museum and Memorial Security will attempt to find the owner of the vehicle. If the determination is made that the pet may be in danger, the Kansas City, Mo., Police Department and Fire Department will be notified and summoned to the property.
DOES THE MUSEUM AND MEMORIAL OFFER ANY ACCOMMODATIONS FOR MOBILITY ASSISTANCE?
Guests may bring their own mobility assistance vehicles into the Museum. Guests using mobility assistance are responsible for any damages caused by the operation of the vehicles. The Museum and Memorial also has wheelchairs for use as needed that can be checked out at Guest Services. Accessible parking is also available at the North end of the rectangular driveway as well as in the West Visitor's Lot, which is accessible from Kessler Road or the rectangular driveway.
Are Segways and hoverboards allowed?
For the safety of both guests and our collection items, we do not allow Segways, hoverboards, scooters and similar devices in the Museum.
What dining options are available?
The Over There Café is open from 11 a.m. to 2 p.m. every day the Museum and Memorial is open.
Does the Museum and Memorial offer any accommodations for hearing-impaired visitors?
All videos throughout the Museum and Memorial are closed captioned. Assistive listening devices are also available for programs occurring in the Museum and Memorial's Auditorium. For additional information contact us at firstname.lastname@example.org.
Does the Museum and Memorial offer any accommodations for visually-impaired visitors?
Visitors can access a "Touch" Gas Mask Bag that contains real WWI artifacts from the Museum and Memorial's non-accessioned collections. The objects are meant to be touched, held and explored to gain a better, more personal understanding of the past. To incorporate this feature into your visit, simply ask a volunteer or staff member upon arrival. Due to COVID-19, this is not currently available. For additional information contact us at email@example.com.
Do I need to buy a ticket to visit the Edward Jones Research Center, the Museum Store or the Over There Café?
No, admission is not required to visit the Edward Jones Research Center, shop at the Store or eat at the Café. Operational hours for each can be found on our Hours & Admission page.
Can I Bring a Weapon?
The Museum and Memorial prohibits firearms and edged weapons on its property at all times, including conceal/carry. For questions about the policy, please contact Museum and Memorial Security at 816.888.8128.
Does the Museum and Memorial offer Wi-Fi service?
Yes, the Museum and Memorial provides complimentary Wi-Fi service.